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H.I.Guitars Order and Shipping Policy

<Question and More information>

Any question for our items, or you need more information for our item description, Call, Fax, or E-Mail to us.
When we receive, reply as soon as possible.

You need photo's. Digital JPEG photos by E-Mail are Free.
If you need 35mm photos, please send US$10.00 to us, we will send you 10 fine photos.

<To Order>

At first, Please check to confirm that items still available by Phone, Fax or E-Mail.
We keep the item 7 bisuness days for you, please let us know your payment way first, and send your payment to us within these days.

<Payment>

We accept for Money Order, Casher's Check, and Bank Wire Transfer.
Sorry, we can not accept for your Parsonal Check and Creditcard.
Any charges of paymet is customer's responsibility.
We Recommend you the bank wire transfer, it is fast, easy, safty and cheep way.

The Japanese residence add 5% sales tax on your item price, of couse can pay Japanese Yen by current forgin exchande rate.

<Items Holding>

20% Non-Refoundable deposit will hold any items for 30 days.
50% Non-Refoundable deposit will hold 45 days.
Coution:If you cancel to buy, but we can not payback the money for any resons.

<Shipping>

We ship to worldwide
We recommend by EMS air with full insurance. It's taken about a week, but cheapest way.
If you like Fedex, UPS. We accept with your request, but shipping cost is not so cheap, please ask us.
All items insurance is customer's responsibility and request. Please inquire us.

<Returned and payback>

Upon receipt, if you are dissatisfied with your purchase, notify us within 48 hours by phone, Fax, or E-Mail at first.
We will refound your money as soon as the merchandise is returned us in the same condition as when we shipped.
At that case, customer pays returnable shipping and the bank charge for payback.
(We will refound the money to your bank account by wire transfer only.)